Support

Help for shop owners and cashiers using the CannyPos till and console.

Contact us

Email support@cannypos.co.za. Include your shop name and, if the question is about a till, the device name shown under Settings. We reply within one business day.

Common questions

I can't sign in

Logins are created by your CannyPos representative, not by self-registration. Use "Forgot?" on the sign-in page to reset your password, or contact us if you never received a login.

The till shows old stock or prices

The till updates within seconds while it is online. If it has been offline, it catches up as soon as the connection returns. Check the sync badge in the till's top bar; a red badge means some records are waiting to sync.

A sale didn't sync

Sales made offline are kept on the device and sent when the connection returns. Don't reset the device while the sync badge shows pending items.

I need to move a till to another site

Contact us and we will re-register the device. A device belongs to one site at a time.

Deleting an account or customer data

See Delete my data.