Delete my data

How to have an account or personal information removed from CannyPos.

Shop owner or staff accounts

Email privacy@cannypos.co.za from the email address on the account, with the subject "Delete my CannyPos account". We will confirm by reply and delete the login within 30 days. Sales records the shop is legally required to keep are retained without your personal details.

Loyalty members

If you joined a shop's loyalty programme and want your profile removed, ask the shop directly; they can delete it from their console straight away. You can also email privacy@cannypos.co.za with the shop name and the cell number you registered with, and we will pass the request to the shop and confirm when it is done.

What is deleted

• Your name, contact details, date of birth and any ID number held for age verification.
• Your login and its password (for staff accounts).
• Your loyalty points balance and membership card link.

Past sales stay on the shop's records as required by tax law, with the link to your profile removed.

What is kept, and for how long

Sales records for the statutory retention period. Backups are overwritten within 35 days of deletion.